IT Service Management

Duration: 3 Days

Course Objectives
ITIL certifications are internationally recognized and, at many organizations, have become a
requisite for IT staff. ITSM Academy’s ITIL Foundation course is a two-and-one-half day journey
through the five stages of the service lifecycle:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Product Details
As business needs change, so do the demands on IT. The challenge: to meet new and growing
business requirements for IT services. The IT Infrastructure Library® (ITIL®) offers robust,
mature and time-tested IT service management (ITSM) practices that enable organizations to
meet this challenge. The ITIL core books are framed around the service lifecycle, taking a
holistic approach to managing services and delivering business value.